FAQ

Seminars

How do I book a seminar?
The easiest and quickest way is through the website. Click on the seminar and date you would like to attend, add to the shopping cart, and check out. This will take you to the secure payment section where you can pay using either a PayPal account or with your credit card. Once payment has been verified we will confirm you place in writing via your email address and send you all the relevant details. Alternatively you can send a cheque made payable to “Cardio Rhythms” and post to 89 Alton Road, Wallisdown, Bournemouth, BH10 4AD enclosed with details of the course you would like to attend.


I can’t afford to pay for a seminar, but my department will fund it. Can I still book a place?
Yes, we are very happy to invoice your finance department and make you a provisional booking. Just contact us with the relevant details of the person to be invoiced. However, because our seminar places are limited we operate on a first come first serve basis. Your provisional booking will only be confirmed once payment has been received. Therefore if the course becomes full and we are still awaiting your payment you will lose your booking.


My finance department is paying for my place and I had a provisional booking, but the course is now full and I’ve lost my place. What happens now?
We can easily transfer your booking to the next available date or to a future date that suits you.


What is your cancellation and refund policy?
You may cancel your booking within 7 working days from the date of purchase. A full refund will be paid as soon as possible and within 30 days. In some special cases, and after the 7 day cooling off period, you may defer your booking to a later seminar date providing you give no less than 28 days notice.


What is the ECG toolkit™?
The ECG toolkit is given to all seminar delegates. It primarily consists of your own USB key, which contains a digital copy of the ECG workbook i.e. PDFs of the seminar slides, the tutor’s lecture notes, and all the ECG examples. Although you will still get a hard copy of the workbook, in a digital format we can provide you with copies of the slide presentations and ECG examples in a larger layout and in full colour. During the seminar you will still have a hard copy of the ECGs to practice on, but you will always have your digital back up. Also included is your CPD certificate, a rate-ruler and axis chart.


I am a complete beginner, and have absolutely no knowledge of ECG; can I still attend the 2-Day ECG Interpretation course?
Absolutely! There are always mixed abilities in every group. Therefore there is always the probability that there will be some delegates on the course that have had more experience than you. However, this course is specifically designed for beginners in mind, and for those who wish to close various gaps in their knowledge. You can work at your own pace, alone or in groups, and class atmosphere is always very relaxed and friendly. There are no more than 20 delegates, and there is always time during and after the seminar for extra one-to-one tuition if needed. It’s quite natural to feel apprehensive to start with, but by the end of day 2 you will go away with all the necessary tools to begin interpreting ECGs.


How do I know if I am suitable to attend the Advanced ECG Master Class?
The rule of thumb is if you are able to interpret most of the basic rhythms and 12-lead abnormalities, such as bundle branch blocks and MI, as outlined in the 2-day ECG Interpretation Seminar programme then you are suitable to attend the Advanced ECG Master Class. The advanced course tends to concentrate more on the underlying mechanisms and heart defects so that you may gain a better understanding of topics such as AV nodal re-entry tachycardias, and bi/trifascicular blocks. If you are unsure about your suitability please do not hesitate to contact us.


How do I know if I am suitable to attend the Myocardial Infarction ECG Class?
There is a lot of information to take in on this course so it is best if you already have a basic knowledge of the ECG in terms of identifying common arrhythmias, heart blocks (including bundle branch block), and be able to identify ST elevation and ST depression. Although basic STEMI and Non ST ACS recognition is covered, the course does move on to some of the more advanced areas in this topic. That said, there are always mixed abilities in any group, and the tutor will take this into account and cater equally to your learning needs. Delegate numbers are also kept to 20 or less so there is always time to ask questions. If you are unsure of your suitability please do not hesitate to contact us.


I would like to run a course at my hospital, how do I go about organising this and how much does it cost?
Onsite training is always much more cost effective, and can be provided for as little as £500 per day for up to 20 delegates. Onsite training can also be customised to suit your delegate knowledge base, and topics can be mixed and matched. If you are interested in onsite training all you need to do is contact us with all the details, and we will provide you with a quote.

Technical


I'm experiencing problems accessing the site and/or viewing its content - what should I do?
Problems are often caused by incompatibility between the website and the browser or operating system you are using, or if the Internet is busy or your connection to the web slow, you may experience problems accessing or downloading sections of the site.
Please check the following possible issues below:

  • Visit the Adobe Flash Player site to download the latest version.
  • Upgrade to the latest version of the relevant internet browser, Internet Explorer, Firefox, Google Chrome, Opera, Safari, etc may solve the issue. However, Cardio Rhythms cannot be held liable for any software you choose to download to your machine.
  • If you are experiencing slow internet browsing in general, try spring cleaning your internet cache, history and cookies. You can also try a faster internet browser.

 
 Payment


I see the paypal logo on the checkout but I haven’t got a PayPal account, can I pay with my card?
Of course you can! PayPal will handle payment by their secure servers so you can pay using your card.

I have paid for a module/seminar, what happens now?
Once payment has been completed, automatically you will get an email confirmation of your purchased product. If you have purchased an e-Learning module you will also receive your unique "user name" and "password" to join our learning management system.

If you have any other issues or you are not sure about something in particular, please send us an email and we will answer as soon as possible. Bear in mind if you email us after office hours you will have to wait until next day for a reply.